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We have a team of experienced investigators including legal consultants where necessary. We provide professional investigation and risk management services to health, the insurance industry, corporate and government clients.

We are able to utilise a host of investigative tools such as​
  • Root Cause Analysis​
  • London Protocol
  • Time Person Grids
  • Flow charts
  • Process Mapping
  • Change Analysis
  • Medical record review
  • Failure modes and effects analysis (FMEA)
  • Human error analysis
  • Global trigger toolkit for measuring adverse events: The global trigger tool for adverse events provides instructions for conducting a retrospective review of patient records using triggers to identify possible adverse events
We are able We are able to undertake the following types of investigations

  • Major Clinical incident

  • Major incident
  • Complaints
  • Human Resource
  • Complaint/Concern Regarding a Clinician
  • System analysis such as incident trends (finding the root cause)
  • Workplace Health and Safety
  • Conflict
  • Bullying
  • Conduct and Performance

Our investigators ensure that any investigation involves the planned and systematic gathering and analysis of all relevant facts through obtaining evidence by interviewing witnesses, examining documentation, skilled observation and obtaining expert opinion. An investigation into alleged staff remain person-centred throughout the process.
Our investigators understand the key elements of investigations:

  • principles of procedural fairness – hear all parties involved in the incident, consider all relevant submissions, act fairly and without bias, and conduct the investigation without undue delay

  • confidentiality and privacy – keep information provided by a witness confidential, obtain consent from the person being interviewed to record the interview, provide people with the opportunity to review their statements, and check to make sure their statements are accurate
  • the civil standard of proof – make findings based on the balance of probabilities
  • appropriate interview techniques – including ‘soft’ and ‘hard’ interviewing – to get to the truth of the matter
  • avoiding leading questions, for example, ‘You were afraid when John came into the room, weren’t you?’
  • forms of evidence, for example, hearsay or opinion evidence. While ‘rules of evidence’ do not apply to investigations by service providers, and service providers should rely on the best evidence available, evidence should be relevant to the facts at issue
  • weighing the evidence according to the type of evidence
  • recording the interview – in more complex investigations, the investigator may obtain witness statements.

The investigation report
Our investigators will provide a comprehensive reports which will include

  • a description of the matter investigated

  • details of the allegation(s)
  • details about the investigation, for example, the witnesses interviewed
  • documentary evidence considered
  • summary of the key evidence
  • conclusions and findings based on the salient evidence.
  • recommendations where appropriate

We also provide workshops for staff in undertaking internal investigations (please see the Workshop page)

Contact Us:

+61429202900PO Box 332 Tamworth NSW Australia 2340

email: [email protected]