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Workshops:

We are able to provide workshops in any of the above topics full day or half day or longer if required. These can be tailored to the clients needs and cater for both large and small groups

We believe that our workshops transform the way participants think, work and bring about a permanent paradigm shift in the workplace including stronger leadership, management and empowerment skills

  • Enhanced abilities in strategic planning, organisational performance, people management and development

  • Greater skills in leading and managing change, continuous improvement and innovation

  • Better decision making, problem solving and time management

  • Improved performance and productivity

  • Knowing how to create, train and manage high performance teams

Our workshops are interactive and we try to make them enjoyable and memorable. We utilise professional actors for role play where required

We also utilise number of our colleagues who have expertise in various subject areas.

The following short courses are available for both public and private sector enterprises now

CONDUCTING AN INTERNAL INVESTIGATION

COURSE OVERVIEW

Internal investigations allow an organisation to monitor itself to ensure that its managers, supervisors, and employees comply with the law as well as internal policies and guidelines. The purpose of an investigation is to gather facts so that the investigator can make a credible determination about what happened and whether a violation occurred.

This workshop provides participants with the confidence to both understand and more confidently undertake an investigation

LEARNING OUTCOMES

  • To be able to complete investigations of more serious complaints or incidents

  • Understand theory and process underpinning systematic investigation and to identify causes of individual and process failures.
  • To understand the investigation process and analysis of evidence.
  • To gain experience of the practical application of some of the tools available to the Investigators.
  • To understand the legal and policy framework underpinning an investigation relevant to the organisation
  • To have knowledge of techniques involved conducting interviews/investigations
  • Apply natural justice & procedural fairness.
  • Collect relevant information and evidence.
  • Analyse evidence and draw sound conclusions.
  • To understand techniques involved in writing an Investigation Report.
  • To be confident to manage or undertake an investigation into a complaint, and specifically to be able to: Make appropriate decisions about process, make recommendations to resolve and improve, write reports or oversee report writing.

PARTICIPANTS

This workshop is suitable for all managers

FORMAT

Facilitator-led presentations

Group and individual exercises

Group discussions

Practical application

Duration: 1 day workshop introduction.

                2 day workshop advanced

This course can be customised for both clinical and non-clinical investigations and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

FINANCE FOR NON-FINANCE PROFESSIONALS

COURSE OVERVIEW

New and emerging managers need to be able to talk the language of their organisation to substantiate their business plans in a way that demonstrates real value to the organisation's bottom line.

This workshop provides participants with the confidence to both understand and more confidently speak the language of business and finance. It will provide an understanding of what's required to effectively manage budgets and develop a financially sound business case. This workshop is relevant for both public and private organisations

PARTICIPANTS

This program would suit emerging managers and team leaders seeking to increase their finance knowledge.

LEARNING OUTCOMES

Upon completion of this workshop, participants should be able to:

  • Demonstrate knowledge of key business and financial indicators

  • Set budgets and understand return on investment
  • Understand return on investment and write business cases which demonstrate value.
  • The program can be tailored for both public and private organisations

FORMAT

Facilitator-led presentations

Group and individual exercises

Group discussions

Practical application

Duration: 1 day workshop 

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

INTRODUCTION TO PROJECT MANAGEMENT

COURSE OVERVIEW

This workshop explores the elements of project management that are fundamental to success. It takes a robust approach to exploring and managing the people issues around stakeholder management, risk management and transition management – the key areas of risk in people-dominated projects.

Participants will learn the necessary skills and knowledge to successfully manage a project from inception to completion, including strategic alignment to business goals, project definition, planning and scheduling development, management and monitoring, and sign-off and transition.

PARTICIPANTS

This program would suit managers, team leaders and employees involved in projects who are seeking an introductory course on project management.

LEARNING OUTCOMES

Upon completion of this workshop, participants should be able to:

  • Clearly differentiate the stages of the project life cycle

  • Understand the viability and strategic significance of a project
  • Understand the role and management responsibilities of project managers
  • Create project scoping documentation
  • Identify and engage stakeholders appropriately
  • Apply a robust project risk identification, assessment and treatment process
  • Develop a comprehensive communication plan.

PARTICIPANTS

This course is suitable for front line and senior managers who are involved in managing or participating in projects

FORMAT

Facilitator-led presentations

Group discovery

Experiential activities

Practical project templates

Duration: 1-day program.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

ASSERTIVENESS IN THE WORKPLACE 

COURSE OVERVIEW

Assertiveness in the workplace is unique in that it must be combined with a professional approach. It is necessary to learn how to be assertive in order to feel confident, achieve your goals and the company's objectives while building a good working relationship with clients, contacts and colleagues.

This workshop focuses on developing an understanding about what assertiveness is, what assertiveness techniques are, and how to develop these skills.

PARTICIPANTS

This program would suit managers and team leaders seeking an introductory course on assertiveness in the workplace.

LEARNING OUTCOMES

  • Describe what is meant by "assertive behaviour"

  • Identify the differences between assertive, submissive and aggressive behaviours in the workplace
  • Describe the benefits of behaving in a more assertive way
  • Make use of effective techniques for behaving more assertively when dealing with others in the workplace
  • Learn more about their own preferred behaviours and the impact that ego states can have
  • Describe and use strategies for dealing with difficult situations
  • Learn how to engage others in collaborative problem-solving, seeking to resolve conflict

FORMAT

Workshop format inclusive of facilitator-led discussion, practice activities, group activities, breakout groups and group discussions.

Duration: 1-day workshop.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

WRITING FOR BUSINESS

COURSE OVERVIEW

This program focuses on the skills, techniques and strategies to be able to effectively write any form of business communications, be it an email, memo, letter or report. Learning and applying the principles of plain English ensures that communications are written to be understood, engaging, lively and enjoyed by the reader.

This workshop focuses on ensuring communications are direct and concise with well-structured and effective sentences and paragraphs. Participants will learn how to review grammar, punctuation and tone, and proofreading strategies are explored.

PARTICIPANTS

This program would suit all employees seeking an introductory course regarding business writing skills.

LEARNING OUTCOMES

  • Understand and apply the principles of plain English

  • Develop your report writing skills
  • Be concise, direct and factual in your writing
  • Structure, format and write effective emails
  • Use tone to influence
  • Avoid grammatical errors in letters and reports.

FORMAT

Workshop format inclusive of facilitator-led discussion, writing activities and group discussions.

Duration: 1-day workshop.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

INFLUENCING AND NEGOTIATION SKILLS    

COURSE OVERVIEW

Understanding stakeholders and the needs of the key players in an organisation's field of influence is a key element of personal and organisational success. Part of this understanding may involve the ability to champion ideas and influence and persuade others towards achieving organisational strategic goals and objectives.

This workshop focuses on developing an understanding about which stakeholders are relevant and why, and how their needs can best be serviced. The workshop also examines how participants can develop effective influencing and negotiating skills to create authentic dialogue with key stakeholders in order to achieve successful outcomes.

PARTICIPANTS

The program is suitable for anyone who needs to influence and negotiate in the workplace including managers, team leaders, project managers and consultants.

LEARNING OUTCOMES

Upon completion of this workshop, participants should be able to:

  • Understand the key theories of influence and negotiation

  • Understand the fundamentals and the need to develop negotiation skills
  • Develop a stakeholder communication strategy and action plan, based on business objectives to be achieved
  • Apply communication techniques to improve the capacity to influence.

FORMAT

Workshop format inclusive of facilitator-led discussion, theoretical models, case study review, group activities and skills practice

Duration: 1-day workshop.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

LEADERSHIP AND MANAGEMENT ESSENTIALS   

COURSE OVERVIEW

While the promotion to a leadership role is recognition of outstanding ability, the skills required to effectively manage and motivate a team are not always innate. When stepping into a management role, the challenge shifts from personal performance to assuming responsibility for the effective functioning and performance of a team and its work outcomes.

This workshop is ideal for anyone who has responsibility for leading, managing and developing their team and will provide a comprehensive suite of tools and models for approaching and resolving people management issues.

The workshop includes topics that relate to understanding personality preferences, employing a variety of leadership styles, promoting accountability, people development strategies, tapping into the intrinsic motivation of team members, adopting a coaching approach and delivering behaviourally based feedback and recognition.

PARTICIPANTS

The program is suitable for new managers, team leaders, line managers and supervisors seeking a course on leadership and management skills.

LEARNING OUTCOMES

Upon completion of this workshop, participants should be able to:

  • Understand key differences between managers and leaders

  • Understand different leadership styles
  • Identify the different stages of team development
  • Understand and create key performance indicators
  • Understand motivation and different motivation styles
  • Identify how to delegate and utilise time management skills

FORMAT

Workshop format inclusive of facilitator-led discussion, group discovery, practical exercises

Duration: 1-day workshop.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

MANAGING DIFFICULT MEETINGS

COURSE OVERVIEW

Many workplace issues arise from a lack of communications at the workplace level. In many instances such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.

This workshop focuses on what a difficult conversation is, why we avoid them and what the consequences are. We prepare and plan through the four stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.

PARTICIPANTS

This program would suit HR professionals, managers, team leaders and supervisors seeking a course on conducting difficult conversations.

LEARNING OUTCOMES

  • Prepare and plan for a difficult conversation
  • Communicate effectively during a difficult conversation
  • Apply active listening skills
  • Respond rationally and effectively while managing your emotions
  • Maintain harmonious working relationships after conducting a difficult conversation

FORMAT

Workshop format inclusive of group activities, practical exercises, discussion and role plays.

Duration: 1-day workshop.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

BULLYING AND HARASSMENT

COURSE OVERVIEW

There are legal and duty of care requirements for employers and management to take all reasonable steps to eliminate bullying, harassment and violence in the workplace. Managers, team leaders and supervisors have a responsibility to ensure that relevant legislation and policies and procedures are both understood and abided by to deter and prevent inappropriate workplace behaviours.

This workshop provides up-to-date knowledge regarding legal and duty of care obligations. It examines how to identify and address bullying, harassment and workplace violence, and also looks at prevention tools to ensure the organisation maintains a culture where inappropriate behaviours are not tolerated.

PARTICIPANTS

The program is suitable for managers, team leaders, human resource practitioners and those who seek to broaden their knowledge in this area.

LEARNING OUTCOMES

  • Understand why the perceptions of individuals can differ
  • Understand what is not bullying
  • Understand legislative compliance requirements associated with preventing and addressing bullying and harassment in the workplace
  • Identify types and examples of inappropriate workplace behaviours
  • Identify resolution options
  • Respond to any instances of inappropriate workplace behaviour that may occur

FORMAT

Workshop format inclusive of facilitator-led discussion, individual and group activities, group discussions, skills practice, templates and resources.

Duration: 1-day workshop.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

CONFLICT MANAGEMENT

COURSE OVERVIEW

There is conflict in all organisations and learning the skills to handle difficult situations effectively is necessary to ensure productive working relationships. Conversely, the inability to manage conflict constructively is a major contributor to staff retention and interferes with individual and organisational performance.

This workshop provides you with the opportunity to develop strategies to positively respond to situations that cause conflict in the workplace. It offers practical skills to identify potential conflict and to resolve such conflicts constructively.

PARTICIPANTS

This program would suit managers, team leaders, supervisors and those seeking an introductory course on conflict management.

LEARNING OUTCOMES

  • Upon completion of this workshop, participants should be able to:

  • Understand and recognise conflict situations

  • Recognise how personal values and views influence behaviour

  • Identify conflict management styles

  • Develop skills to resolve conflict in a flexible manner

  • Maintain a positive mental attitude in relation to managing conflict

  • Help to build an open, honest feedback culture in their organisation.

FORMAT

Workshop format inclusive of facilitator-led discussion, individual and group activities, group discussions, skills practice, templates and resources.

Duration: 1-day workshop.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

MANAGING PEOPLE PERFORMANCE

COURSE OVERVIEW

This topic applies to all new and emerging managers and team leaders who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement. It also makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers. Development of key result areas and key performance standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

This workshop describes the performance outcomes, skills and knowledge required to manage the performance of staff for retention and the success of the team.

PARTICIPANTS

This program would suit emerging managers, line managers and team leaders seeking an introductory course on managing people.

LEARNING OUTCOMES

Upon completion participants should be able to:

  • Understand how to allocate work amongst team members efficiently

  • Describe how to assess performance
  • Show the importance of providing feedback
  • Understand the importance of following up on performance issues

FORMAT AND DURATION

Workshop format inclusive of facilitator-led interactive group sessions, activities, group discovery and discussion.

Duration: 1-day workshop.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

INTRODUCTION TO RISK MANAGEMENT

COURSE OVERVIEW

The healthcare industry is facing a challenging time. There is a requirement to ensure effective safe practice, while working within government regulation and the increasing need to contain costs. Health care managers are increasingly expected to have a high level of formal knowledge about risk management. This course will draw on relevant tools and methodologies which have successfully been applied in both health care and non-health care setting.

On completing this risk management course, participants will be able to execute each step in the risk management process smoothly and in a timely fashion, whilst guiding and encouraging team commitment

In particular, the following risk management topics are covered:

Undertake risk identification

  • Identifying the risks faced by an organisation, or a subsection of it and assessing the adequacy of existing controls which mitigate the impact of those risks. This includes developing skills in assessing the organisation’s exposure to risks.

  • Conducting a risk audit and highlighting the importance and need to establish and support a risk aware culture across the organisation.

Developing a risk management system

  • Analysing risk and deciding on actions for managing and mitigating risk; how to use tools and techniques for assessing the likelihood of risks occurring and their consequent impact. Options are examined for dealing with risk and selecting an appropriate action plan.

  • Developing a risk register and focusing on the upside of risk management by embracing risk as a potential opportunity for gain.

Monitoring and controlling risks

  • Determining, monitoring and controlling workplace risks and assessing risk management outcomes.

  • Reference is made to Australian and New Zealand Risk Management Standard AS/NZS ISO 31000:2009 and current compliance standards.

PARTICIPANTS

Managers and team leaders who wish to develop their competencies for dealing with risk within the workplace and in so doing, enabling all stakeholders to manage risk positively.

FORMAT AND DURATION

Workshop format inclusive of facilitator-led interactive group sessions, activities, group discovery and discussion.

Duration: 1-day workshop. This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

INTRODUCTION TO CHANGE MANAGEMENT

This change management course will equip you with techniques that will enable successful change. This change can be instigated from within the organisation or imposed by external factors. Either way, change management needs to win over the hearts and minds of team members to enable success. This, in turn, requires the change leader to understand the motivational triggers for each team member and to be flexible and creative in satisfying these motivations so that a positive outcome is achieved for all parties.

Key areas covered in this change management course include:

  • Understand change management and the driving forces behind it.

  • Identify common areas of resistance to change and develop techniques to overcome negativity.
  • Differentiate the various phases and stages of transition in order to help people move forward.
  • Develop an action plan to implement a change management process successfully.

PARTICIPANTS

This change management course is suitable for all managers, team leaders, supervisors and individuals responsible for ensuring change is implemented successfully.

Topics covered in this training course

  • Driving forces for change

Examine the major contributors of change within organisations – both internal and external.

  • Levels of change

Identify the seven levels of change and why each is progressively more complex and difficult to undertake

  • Resistance to change

Identify common causes for resistance to change and methodologies to minimise them.

  • Phases of transition

Recognise the underpinning phases of transition and the state changes puts people into.

  • People who don’t like change

Why they are so valuable and how to make the change easier.

  • Method to managing transition

Techniques to assist change recipients through the different phases.

  • Problem solving and dealing with resistance

Examine various case studies to identify the problems, their sources and how to deal with resistance.

  • Steps to successful change

Applying a Change Model to manage the change process successfully.

FORMAT AND DURATION

Workshop format inclusive of facilitator-led interactive group sessions, activities, group discovery and discussion.

Duration: 1-day workshop.

This course can be customised and delivered in-house for up to 20 people, for a more relevant and cost-effective training program. For more information contact our customised learning consultants at [email protected] or 0429202900

Costs:

Our costs are competitive and will be negotiated prior to engagement